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multibet Legal for clear account terms

multibet Legal puts account terms, data choices and access conditions in one place before you open an account.

Account termsData choicesLocal accessPolicy requests
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POLICY CONTACT

Get Legal help from your account

A clear support route matters when a Legal question affects your account or wallet record. Start from the support area available after login, include the phone number linked to your account, and describe the exact request. We use those details to locate the right record without asking you to send a password.

Team online

Account access

If phone verification stops your account access, contact us through the account support path and state whether the issue concerns your number, device session or a Legal eligibility question.

Wallet status

For DANA, OVO, GoPay or QRIS records, send the transaction reference shown in your account rather than wallet passwords. We can then check the status against the relevant account entry.

Policy request

To ask about a clause, data correction or account record, use the same support path and identify the request clearly. We will explain which details are needed before making a change.

DATA PRACTICE

How we handle Legal data requests

Legal handling is connected to practical account controls rather than broad promises. We record the details needed to verify ownership, match wallet activity and respond to a policy request.

Data handling

We use account details to provide access, check ownership and respond to Legal requests. Phone verification helps connect a request with the correct account before we discuss private records.

Cookie choices

Cookies can help keep a browser session connected to your account and remember basic access settings. You can adjust browser cookie controls, though some account functions may then require another login.

Account security

Use a private device session, protect your password and never share a verification code. If your phone or login details change, tell support so the account record can be checked.

Record retention

We retain account, verification and transaction records for the period needed to operate the account, address disputes and meet applicable legal requirements. Ask support which record your request concerns.

Who to contact

For Legal questions, use the support path inside your account rather than sending sensitive details through an unrelated channel. Include your account phone number and a short description.

Requesting changes

You can ask us to correct relevant account details or explain how a record is used. We may verify your identity first, then confirm what can be changed and why.

Legal answers for Indonesian accounts

These Legal answers cover the questions we expect before account access: local eligibility, phone verification, personal data, cookies, wallet records and correction requests. Read them before registration, then use the account support path if your situation needs a specific answer.

It covers account terms, access conditions, data handling, cookies, verification, transaction records and requests for correction or clarification. Access depends on local law, so check the terms shown for your location.

Access is available only where local law permits. Your location, account details and phone verification may affect eligibility, so complete the account steps honestly and read the applicable terms before continuing.

Phone verification helps us confirm account ownership and connect support requests with the correct record. It also reduces the chance of discussing DANA, OVO, GoPay or QRIS activity with the wrong person.

We use payment references to match an account entry and investigate a status question. DANA, OVO, GoPay, QRIS, bank transfer and virtual account records may require ownership checks before details are discussed.

Yes. Send a clear request through the account support path, identify the detail you believe is wrong and complete any ownership check we request. We will explain the available correction process.

Cookies may keep your browser session and basic access settings working. You can change browser controls, but removing cookies may sign you out or require another verification step on mobile or desktop.

Log in and use the support area connected to your account. Include your phone number, the relevant account or payment reference and the Legal question, but never include your password or verification code.

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