Reference

multibet Privacy Policy for Your Data

Our Privacy Policy explains what multibet collects when you create an account, verify your phone, browse Mahjong Ways or choose a wallet such as DANA.

Account clarityWallet data contextDevice choicesPolicy contact path

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DANA And QRIS Data Rules

multibet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This Privacy Policy covers details you submit during account creation, including contact data and the phone verification step required before account access. It also covers technical records from your browser or mobile device, account activity around the Live Dealer Lobby, and payment status linked to DANA,

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OVO, GoPay, QRIS, bank transfer or a virtual account. We use these records to display the correct account state, check requests and protect the account from unauthorised activity. A payment provider may handle part of a transaction under its own privacy terms, so you should read
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those terms as well. We apply this policy to services offered where local law permits, and local requirements can affect whether access or a particular payment route is available. We may update this page when our data practices change, with the current version kept here for
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your reference.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

Get Privacy Help Near Cashier

A clear contact route helps you ask what data we hold or why a wallet status appears on your account. Start from the support link inside your account, especially when a receipt or QRIS status needs context. If you cannot access the account, use the contact route shown on the sign-in and cashier pages, and include the email or phone detail connected to your profile.

Team online

Account privacy request

Use the account support route to ask for a copy, correction or explanation of personal data connected with your phone verification and account profile.

Wallet record question

When DANA, OVO, GoPay or QRIS shows an unexpected status, share the payment reference through support so we can locate the related account record.

Access assistance

If sign-in blocks your request, contact us through the route shown beside the login page. We may ask for account details to confirm that the request is yours.

HANDLING DETAILS

How We Handle Account Data

We separate the data needed for account operation from details used to protect the service.

Data we collect

We may collect account details, phone verification results, device signals, login records and payment references connected with DANA, OVO, GoPay, QRIS or bank transfer activity.

Why we use it

We use personal data to open and maintain your account, show wallet status, process policy requests, investigate payment records and detect sign-in activity that does not match your usual device.

Cookies and sessions

Cookies and similar session tools help keep you signed in, remember choices and measure page operation. You can manage browser cookie settings, although some account paths may then stop working correctly.

Account security

Keep your sign-in details private and use only the support route shown on our pages. We may check phone or account details before changing access or discussing a wallet record.

Retention approach

We retain account, security and transaction records only for the period needed for the stated purpose, account administration, dispute handling or a legal requirement that applies to the service.

Changes to your data

Ask us to correct, access or clarify personal data through account support. Include the connected phone or email detail, and we will take reasonable steps to confirm the request before responding.

Privacy Policy Questions About multibet

These Privacy Policy answers address the account steps Indonesian customers ask about most often. They cover phone verification, mobile browsing, wallet references, cookies, retention and requests for access or correction. If your question concerns a specific record, use the support path connected with your account so we can check the right detail.

It covers account details, phone verification, device and session data, cookies, payment references and support requests connected with your use of multibet where local law permits.

Phone verification helps connect the account to the correct person and supports access checks. We record the verification result so we can protect account changes and respond to privacy requests.

Yes. It covers payment references and status details linked to DANA, QRIS, OVO, GoPay, bank transfer or a virtual account, while the payment provider may apply separate terms.

We may receive browser, device and session signals needed for login continuity, security checks and page operation. These records help distinguish a normal mobile session from unusual access.

Use the support route inside your account and include the phone or email connected with your profile. We may verify ownership before providing data or changing an account record.

We keep records for the time needed for account operation, security, payment questions, dispute handling or an applicable legal requirement. The period can differ by record type and purpose.

Yes. Contact support with the page or session concern you noticed. You can also adjust cookie settings in your browser, though disabling them may affect login and account paths.

multibet Privacy Policy for Your Data

Get Privacy Help Near Cashier

Account privacy request

Wallet record question

Access assistance

How We Handle Account Data

Data we collect

Why we use it

Cookies and sessions

Account security

Retention approach

Changes to your data

Privacy Policy Questions About multibet

01 What does the multibet Privacy Policy cover?

02 Why does multibet need phone verification before account access?

03 Does the Privacy Policy cover DANA and QRIS records?

04 What device data does multibet collect on mobile?

05 How do I request a copy or correction of my data?

06 How long does multibet keep personal data?

07 Can I ask about cookies in the Privacy Policy?

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